Real change happens outside the boxes
Most organization change efforts encounter significant resistance and often fail to deliver on intended results. Moving the boxes on the organization chart is an important step, but the real challenge is leading the new organization to internalize the vision and deliver results. Tandem Solutions's highly participative process helps employees translate new strategies into tasks and behaviors that deliver on the goals. During the change process, we rely on a number of analytic tools to identify complacency or resistance within the organization and help leaders take appropriate action to reinforce the positive nature of the change.

Begin with the end in mind
Successful change efforts always start with a clear and compelling reason for the change. Perhaps it is to become more customer focused, improve production efficiency, control costs, or build a stronger sense of innovation. Whatever the case, the change program must begin by clearly articulating its overall objectives and building a strong base of support. Using a variety of facilitation techniques, survey instruments, and analytic frameworks, our consultants work at all levels of your organization to establish a shared vision for the future and build a strong sense of urgency for change.

Build a strong coalition
Change efforts that don't encourage strong participation from employees at all levels typically meet with significant resistance, experience major impacts on productivity, and often fail to deliver on their intended goals at all. Tandem Solutions works with our clients to establish cross-functional workgroups early in the process to leverage the best thinking and build ownership all levels of the organization. Our "Power Grid," "Individual Change Gauge," and "Risk Assessment" tools allow our consultants to identify key stakeholders and risk points throughout the process and develop strategies to address any potential issues that arise.

The devil is in the details
While establishing the high level direction for your organization often takes significant time and consideration, it is really just the beginning of the change journey. Finalizing the organization details, defining work processes, and clarifying roles and responsibilities are critical elements of driving the transition through your organization. Tandem Solutions supports these detailed design efforts by providing expertise in all aspects of the process, including: process redesign, competency based job design, and human performance management systems.

Make it stick
Designing the new organization is an important step, but without a process for helping employees internalize the new strategic objectives, your organization will never "walk the talk." Tandem Solutions helps our clients drive cultural change by developing competency based hiring and appraisal systems that help shape employee behavior through regular feedback and training. We provide customized tools for assessing current skills and identifying performance gaps, and build knowledge development programs to help employees improve their performance.